4C360 Compliance Platform: Elevating Merchant Management for the Central Bank of Saudi Arabia

The Challenge

Managing merchant data and ensuring compliance posed a significant challenge for SAMA.

Their key objectives were to:

Ensure up-to-date merchant data.
Create a digital repository for capturing, editing, and distributing variable information.
Enable collaboration between Merchants, Customers, and SAMA through a smart, relational database.

The Solution

4C, working alongside the Tawasul team, deployed the 4C360 Compliance Platform to streamline merchant management and compliance oversight. The platform’s key features include:

Inspection and Compliance Monitoring: Providing real-time monitoring of merchant compliance and performance.
Process Automation: Automating the capture and updating of merchant data, significantly reducing manual intervention.
Location-Based Intelligence: Leveraging geolocation data to manage merchant operations efficiently.
Vendor Performance Management: Tracking and reporting on vendor performance in real-time.

Results & Impact

The Tawasul platform, powered by 4C360, has evolved over three years and delivered significant results:

99% Uptime: The platform maintains high reliability, ensuring continuous service availability.
Customized Reporting: Over 15 custom reports were developed to address SAMA’s specific needs.
Incident Management: The platform processed over 223,946 tickets, with more than 70% resolved, leading to an 80% improvement in PoS Quality Index.

Why 4C360?

The 4C360 Compliance Platform offers a seamless, scalable, and intelligent solution for managing merchant compliance. With innovative features and ongoing improvements, the platform continues to set the standard for excellence in regulatory management.

"Empowering financial institutions to achieve smarter compliance, operational efficiency, and long-term success."

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